Client Terms of Service
Oppidan US Inc.
Thank you for choosing Oppidan US Inc. ("Oppidan," "we," "us," or "our") for educational mentoring services. These Client Terms of Service (the "Agreement") govern your use of our services. By engaging our services, creating an account, or making payment, you ("Client" or "you") agree to be bound by these terms.
1. ABOUT OUR SERVICES
Oppidan provides personalized educational mentoring services through independent contractors. We carefully match clients with qualified mentors based on your needs and goals. Our services may include: (i) academic mentoring and tutoring; (ii) college admissions guidance; (iii) interview preparation; (iv) study skills development; (v) personal development coaching; and (vi) educational program planning.
All services are provided virtually via video conference or in-person where agreed, and are designed to support students in achieving their educational objectives.
2. AGE AND PARENTAL CONSENT
a. Minors and Parental Consent. If you are under 18 years of age, you must have your parent or legal guardian review and agree to these Terms on your behalf. By engaging our services for a minor, the parent or guardian agrees to be bound by these Terms and to supervise the minor's participation in all sessions. The parent or guardian is responsible for all obligations under this Agreement.
b. Children Under 13. For students/users under 13 years of age, we comply with the Children's Online Privacy Protection Act (COPPA). We collect only the minimum information necessary to provide mentoring services (name, contact information, educational information, etc.) and do not share this information with third parties except as necessary to deliver services or as required by law. Parents may review, request deletion of, or refuse further collection of their child's information by contacting us at mentors@oppidaneducation.com.
3. INDEPENDENT CONTRACTOR RELATIONSHIP
The mentors we provide are independent contractors, not employees of Oppidan. While we carefully vet and select mentors, each mentor is responsible for their own professional conduct and service delivery. Oppidan acts as an intermediary to facilitate the mentoring relationship.
4. FEES AND PAYMENT
a. Service Rates. The cost of the agreed Services will be indicated in your individual agreement, order form or invoice.
b. Payment Terms. Payment is due prior to services being rendered unless otherwise agreed in writing. We accept credit cards, debit cards, ACH transfers, and other electronic payment methods.
c. Packages. If you purchase a prepaid package of hours, those hours must be used within 12 months of purchase unless otherwise specified. Unused hours are non-refundable except as required by law.
d. Late Payment. Accounts more than fifteen (15) days past due may result in suspension of services. Unpaid balances will accrue interest at the rate of 1.5% per month (18% per annum) on the outstanding balance until paid in full.
e. Billing Disputes. If you dispute any charge, you must notify us in writing within 30 days of the invoice date. We will work with you to resolve any billing concerns promptly.
f. Automatic Renewals. If you purchase a subscription or recurring service package, your payment method may be automatically charged at the beginning of each billing period unless you cancel prior to the renewal date as indicated in your individual agreement, order or invoice. Your individual agreement, order or invoice may also contain provisions regarding notice regarding your automatic renewal and information related to cancellation. .
5. SCHEDULING AND CANCELLATIONS
a. Scheduling. Sessions are scheduled by mutual agreement between you and your mentor, coordinated through our scheduling system.
b. Cancellation Policy.
i. Cancellations must be made at least 48 hours before the scheduled session.
ii. Cancellations with less than 48 hours’ notice or no-shows (failure to attend without notice) will be charged at 100% of the session fee. Emergency exceptions may be considered at our sole and absolute discretion but the Company is under no obligation to waive fees if less than 48 hours notice is given..
c. Mentor Cancellations. If your mentor must cancel a session, we will work to reschedule at no charge to you or provide an alternative mentor when possible.
d. Mentor Unavailability. While we maintain a network of qualified mentors, we cannot guarantee that your assigned mentor will be available for every scheduled session. In the event of mentor illness, emergency, or unavailability, we will make reasonable efforts to provide a substitute mentor or reschedule at no additional charge.
6. CLIENT RESPONSIBILITIES
To ensure productive mentoring sessions, you agree to: (i) provide accurate information about your educational goals and needs; (ii) attend scheduled sessions on time and prepared; (iii) notify us promptly of any concerns about your mentor or services; (iv) maintain respectful communication with mentors and staff; (v) comply with our technology requirements for virtual sessions; and (vi) notify us of any changes to contact information.
7. TERMINATION
a. Termination by You. You may terminate this Agreement at any time by providing written notice to us. Prepaid but unused package hours are non-refundable except as required by law.
b. Termination by Us. We reserve the right to terminate this Agreement if: (i) payment obligations are not met; (ii) you violate these terms; (iii) mentor safety or professional conduct is compromised; and/or we determine in our sole discretion that the relationship cannot continue productively.
c. Effect of Termination. Upon termination, all outstanding fees become immediately due and you will have no further access to our services or platform.
8. LIMITATIONS AND DISCLAIMERS
a. No Guaranteed Outcomes. While we strive for excellence, we cannot and do not guarantee specific educational outcomes, including admission to particular schools, scholarship awards, or academic performance improvements.
b. Not Educational Advice. Our services provide mentoring and guidance but do not constitute formal educational advice or licensed psychological counseling. We recommend consulting appropriate licensed professionals for specialized needs.
c. Information Accuracy. We make reasonable efforts to provide accurate information, but we do not warrant that all information provided is complete, current, or error-free.
d. Technology. Virtual sessions depend on internet connectivity and technology platforms. We are not responsible for technical difficulties beyond our reasonable control.
e. Background Checks. We conduct reasonable background checks on our mentors and require applicable professional qualifications. However, we cannot guarantee the suitability of any mentor for your specific needs, and parents/guardians remain responsible for supervising minor students' participation in all sessions.
9. LIABILITY AND INDEMNIFICATION
a. Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, OPPIDAN'S LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THIS AGREEMENT IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
b. No Consequential Damages. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR EDUCATIONAL OPPORTUNITY COSTS.
c. Indemnification: You agree to indemnify and hold harmless Oppidan, its parent or related party entities, officers, directors, employees, and contractors from any claims, damages, or expenses arising from your breach of this Agreement or misuse of our services.
10. PRIVACY AND CONFIDENTIALITY
a. Privacy Policy. Our collection, use, and protection of personal information is governed by our Privacy Policy, available at [https://www.oppidaneducation.com/privacy-policy]. By using our services, you consent to the data practices described in our Privacy Policy.
b. Student Information We Collect. We collect only information necessary to provide mentoring services including: name, contact information, educational background, academic goals, session notes, and progress information.
c. How We Use Student Information. Student information is used solely to:
i. Provide and improve mentoring services.
ii. Match students with appropriate mentors.
iii. Communicate with clients about services and scheduling.
iv. Comply with legal obligations.
d. Data Security. We maintain reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or destruction. However, no data transmission or storage system is 100% secure.
e. Data Retention. We retain student information for as long as necessary to provide services and for a reasonable period thereafter for business records purposes. Upon request, we will delete student information in accordance with applicable law, subject to our record retention obligations.
f. Your Rights. You have the right to:
i. Access the personal information we hold about you or your child.
ii. Request correction of inaccurate information.
iii. Request deletion of information (subject to our legal retention obligations).
iv. Opt out of certain data uses.
v. Receive a copy of information in a portable format.
To exercise these rights, contact us at mentors@oppidaneducation.com.
g. State-Specific Privacy Rights. Depending on your state of residence, you may have additional privacy rights:
i. Connecticut Residents. You have rights under the Connecticut Data Privacy Act, including the right to opt out of the sale of personal data and targeted advertising.
ii. New Jersey Residents. You have rights under the New Jersey Data Protection Act, including the right to opt out of data sales and to access and delete your data.
iii. Massachusetts, New York, and Florida Residents: You have the right to request information about what personal data we collect and how we use it.
h. No Sale of Student Data. We do not sell student personal information to third parties for any purpose.
i. Third-Party Service Providers. We may share student information with third-party service providers who assist us in providing services (such as video conferencing platforms, scheduling systems, or payment processors). These providers are contractually obligated to protect student information and use it only to provide services on our behalf.
j. Confidentiality Exceptions. We maintain reasonable confidentiality but cannot guarantee absolute confidentiality, particularly when:
i. Disclosure is required by law or court order.
ii. There is a reasonable belief of danger to the student or others.
iii. You authorize disclosure.
iv. Information is needed for billing, administrative, or quality assurance purposes.
v. Information is de-identified and used for improving our services.
11. DISPUTE RESOLUTION
a. Informal Resolution. If you have a concern or dispute, please contact us first at mentors@oppidaneducation.com. We are committed to resolving issues fairly and promptly.
b. Arbitration. Any dispute that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. Arbitration shall take place in New York County, New York or virtually by mutual agreement.
c. Class Action Waiver. You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as part of a class action or representative action.
d. Governing Law. This Agreement is governed by the laws of the State of New York, without regard to conflict of law principles.
12. GENERAL PROVISIONS
a. Entire Agreement. This Agreement, together with any package-specific terms or invoices, constitutes the entire agreement between you and Oppidan regarding our services.
b. Modifications. We may update these terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the modified terms.
c. Consumer Protection Laws. We comply with applicable consumer protection laws in New York, Connecticut, New Jersey, Massachusetts, and Florida, including laws prohibiting unfair or deceptive business practices. Nothing in this Agreement waives any rights you may have under these consumer protection laws.
d. Right to Cancel. For residents of certain states, you may have a right to cancel this Agreement within a specified period after signing. Please check your state's laws or contact us for information about cancellation rights in your state.
e. Severability. If any provision of this Agreement is found unenforceable, the remaining provisions shall continue in full effect.
f. No Waiver. Our failure to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision.
g. Assignment. You may not assign this Agreement without our written consent. We may assign our rights and obligations to any successor or affiliate.
h. Notices. All notices must be in writing and sent to the addresses provided by the parties. Email to the address on file constitutes valid notice.
13. CONTACT INFORMATION
For questions about these terms or our services:
Oppidan US Inc.
435 East 57th Street, New York, NY 10022
mentors@oppidaneducation.com
+1 332 232 1337
State-Specific Contacts:
Connecticut Consumer Protection: Connecticut Department of Consumer Protection
New Jersey Consumer Affairs: New Jersey Division of Consumer Affairs
Massachusetts Consumer Protection: Massachusetts Attorney General's Office
Florida Consumer Services: Florida Department of Agriculture and Consumer Services
14. ACCEPTANCE
By engaging our services, creating an account, or making payment, you acknowledge that you have read, understood, and agree to be bound by these Client Terms of Service.
We are delighted that you have chosen Oppidan US Inc. for your educational mentoring needs. We look forward to supporting your educational journey.
Last Updated: 17th February 2026